Returns and refunds Prior to dispatch of the Products you are able to cancel your order at any time. You have a legal right to cancel a Contract. This right starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling ends 14 days after the day you receive your Products (and if we deliver in instalments this date is 14 days after the date the last Products are delivered). This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office. If you cancel your Contract we will: i.refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. ii.refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. iii.make any refunds due to you as soon as possible and in any event within the deadlines indicated below: Dan Sci Limited. Company Registration: 08454248 Registered Office: 50 Cowick Street, St Thomas, Exeter, Devon. Ex4 1ap · if you have received the Product, 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us; · if you have not received the Product, 14 days after you inform us of your decision to cancel the Contract. If you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. We will refund you on the credit card or debit card used by you to pay. Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 6 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. 7. How to cancel your order To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is by emailing us at info@dansci.co.uk or contact our customer services team by telephone on 01392412222. If you are e-mailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail your cancellation is effective from the date you send us the e-mail. If a Product has been delivered to you before you decide to cancel your Contract then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract.
